jee7 Privacy Policy —
Your Data, Your Rights

Introduction

This Privacy Policy ("Policy") describes how jee7 ("jee7", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("Player", "User", "you") who access or use the jee7 online gaming platform at jee7.io ("Platform"). This Policy forms part of jee7's Terms and Conditions and is incorporated therein by reference. By registering an account, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

jee7 is committed to handling your personal data with the utmost care, in full compliance with applicable data protection principles. We believe that privacy is a fundamental right, and that every player on our Bangladesh-focused platform deserves to know exactly how their information is managed — from the moment of registration through to account closure.

This Policy applies to all personal data processed in connection with your use of jee7, including data collected via the website, mobile-optimised browser sessions, customer support interactions, and payment processing channels such as bKash, Nagad, Rocket, and Upay.

Data We Collect

jee7 collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of personal data we process are described in the table below:

jee7 does not collect or process sensitive special categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in the context of a support interaction, and only to the extent strictly necessary to resolve your query.

How We Collect Your Data

jee7 collects personal data through the following channels and mechanisms:

• Account registration: When you create a jee7 account, you provide Identity Data and Contact Data directly via the registration form.
• Identity verification (KYC): When you submit documents to verify your identity or age, jee7 collects and processes copies of those documents. Document images are handled securely and deleted after verification is confirmed.
• Deposits and withdrawals: When you conduct a financial transaction via bKash, Nagad, Rocket, Upay, or another supported payment method, Financial Data is collected from you and/or from the payment provider.
• Platform usage: As you browse and play on jee7, Gaming Activity Data and Technical Data are automatically generated and logged by our systems.
• Customer support: When you contact jee7 via Live Chat, email, or WhatsApp, Communications Data is collected and retained for the purposes of providing support and quality review.
• Cookies and tracking technologies: jee7 uses cookies and similar technologies to collect Technical Data about your browsing behaviour. See Section 7 for full details.
• Third-party payment providers: Payment service providers such as bKash and Nagad may share transaction confirmation data with jee7 as part of the payment verification process.
• Game studios: Certified third-party game providers such as Pragmatic Play, Evolution Gaming, and Spribe may pass session data back to jee7 for the purposes of populating your game history and calculating your account balance.

How We Use Your Data

jee7 uses your personal data for clearly defined purposes only. The table below maps each processing activity to its corresponding data category and lawful basis:

• Account creation and management: Using Identity and Contact Data to create, maintain, and administer your player account, including processing login requests and account setting changes.
• Age verification and KYC: Processing Identity Data to verify that you are 21 years of age or older and to comply with know-your-customer obligations. This is a mandatory requirement and the Platform cannot be accessed without it.
• Payment processing: Using Financial Data to process deposits and withdrawals, reconcile transactions, and prevent payment fraud.
• Game delivery: Using Gaming Activity Data to deliver game results, maintain accurate balances, apply bonus wagering calculations, and settle bets on sports events including BPL, T20, and IPL fixtures.
• Fraud prevention and security: Using Technical Data and Financial Data to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering.
• Responsible gaming compliance: Using Gaming Activity Data and Communications Data to identify players who may be at risk of problem gambling and to proactively offer responsible gaming tools including deposit limits, loss limits, and self-exclusion.
• Customer support: Using Communications Data and Identity Data to respond to your queries, resolve disputes, and maintain support quality.
• Marketing and promotions: Using Contact Data and Marketing Preferences to send promotional offers, bonus notifications, and seasonal campaign communications — only where you have opted in, or where jee7 has a legitimate interest in communicating with existing registered players about similar services.
• Platform improvement: Using aggregated and anonymised Technical Data to analyse player behaviour, optimise the user experience, test new features, and improve the overall jee7 platform.
• Legal compliance: Using any relevant data category as required to comply with applicable law, regulatory requirements, court orders, or law enforcement requests.

Legal Basis for Processing

jee7 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Performance of a contract: Processing that is necessary to create your account, deliver gaming services, process payments, and fulfil jee7's obligations under the Terms and Conditions you have accepted.
• Compliance with a legal obligation: Processing required to satisfy mandatory know-your-customer (KYC), anti-money-laundering (AML), and age-verification obligations applicable to online gaming operators.
• Legitimate interests: Processing carried out for jee7's legitimate business interests — such as fraud prevention, security monitoring, platform analytics, and direct marketing to existing registered players — provided those interests are not overridden by your own rights and interests.
• Consent: Processing based on your explicit, freely given consent — in particular, sending marketing communications by email or SMS to players who have affirmatively opted in. You may withdraw consent at any time via your account settings or by contacting [email protected].

Data Sharing & Disclosure

jee7 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment service providers: Financial Data is shared with payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to facilitate deposit and withdrawal transactions. These providers are contractually bound to process your data securely and exclusively for payment purposes.
• Game studios and content providers: Session data is exchanged with certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) as required to deliver game content, record outcomes, and maintain your balance. These providers operate under data processing agreements with jee7.
• Identity verification services: When you submit KYC documents, your Identity Data may be shared with third-party identity verification services engaged by jee7 to confirm the authenticity of the documents provided.
• Fraud prevention and security partners: Technical Data and Financial Data may be shared with specialist fraud-detection services to identify and prevent suspicious activity on the Platform.
• Legal and regulatory authorities: jee7 may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies if required to do so by applicable law or a lawful court order. jee7 will, where legally permitted, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of jee7's business or assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this Policy will be maintained.

Cookies & Tracking Technologies

jee7 uses cookies and similar technologies (collectively "Cookies") to enhance your experience on the Platform, maintain session continuity, analyse usage patterns, and support fraud prevention. A cookie is a small text file stored on your device by your browser when you visit a website.

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as maintaining your logged-in session, storing your account preferences, and ensuring secure access to your account. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: jee7 uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the Platform. This data helps us identify areas for improvement and optimise the user experience. No personally identifiable information is shared with analytics providers.
• Fraud prevention cookies: Technical cookies are used to detect unusual access patterns, identify shared device usage, and flag potential account takeover attempts. These cookies form part of jee7's security infrastructure.
• Preference cookies: These cookies remember your language and display preferences so you do not need to re-select them on each visit.
• Marketing cookies: Where you have consented, marketing cookies may be used to personalise promotional content shown to you on the Platform. You may withdraw consent at any time via your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair or prevent access to key Platform features including account login, game play, and payment functions.

Data Security

jee7 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information from unauthorised access, loss, alteration, disclosure, or destruction.

• SSL/TLS encryption: All data transmitted between your device and the jee7 Platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser address bar when visiting jee7.io.
• Encrypted storage: Personal data and financial records are stored on encrypted servers. Access to these servers is strictly controlled and limited to authorised personnel with a documented operational need.
• Access controls: jee7 operates role-based access controls, meaning that staff members can only access the data necessary for their specific job function. All access is logged and audited regularly.
• Security audits: jee7 conducts periodic internal security reviews and engages independent third parties to perform penetration testing and vulnerability assessments of the Platform and its supporting infrastructure.
• Incident response: jee7 maintains a documented data breach response procedure. In the event of a security incident that may affect your personal data, you will be notified promptly in accordance with applicable data protection requirements.
• Your responsibility: The security of your account also depends on the strength and confidentiality of your password. jee7 strongly recommends using a unique, complex password for your jee7 account and enabling any additional security features available in your account settings. Never share your password with anyone — jee7 staff will never ask for it.

Data Retention

jee7 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following retention principles apply:

• Active accounts: Personal data associated with an active player account is retained for the full duration of your account's existence on the Platform, plus any mandatory post-closure retention period.
• Closed accounts: Following account closure — whether at your request or initiated by jee7 — personal data is retained for a minimum period of five years to meet anti-money-laundering record-keeping requirements and to enable the resolution of any post-closure disputes or regulatory inquiries.
• Financial records: Transaction records, including deposit and withdrawal history, are retained for a minimum of seven years from the date of the transaction in accordance with financial record-keeping standards.
• KYC documents: Identity verification documents (such as national ID copies) are retained for the duration of your account plus any applicable statutory retention period. Document images are not retained beyond the period required for verification and compliance purposes.
• Support communications: Customer support transcripts and emails are retained for a period of three years from the date of the interaction, unless the interaction relates to a dispute that remains unresolved, in which case records are retained until the dispute is fully settled.
• Marketing data: If you opt out of marketing communications, your contact details will be retained on a suppression list to ensure you are not contacted again, rather than being deleted outright (deletion could result in you being inadvertently added back to a marketing list).

When data reaches the end of its retention period, it is securely deleted from jee7's systems or permanently anonymised such that it can no longer be attributed to any individual player.

Your Rights Over Your Data

As a player on jee7, you hold the following rights with respect to your personal data. These rights are real and exercisable — not merely aspirational. To exercise any of the rights below, contact the jee7 support team at [email protected] with the subject line "Data Rights Request".

jee7 will respond to all verified data rights requests within a reasonable period. In certain complex cases, jee7 may require up to 30 days to fulfil a request. You will be informed of any expected delay and the reasons for it. jee7 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Children & Minors

The jee7 Platform is strictly intended for adults aged 21 years and above. jee7 does not knowingly collect or process personal data from individuals under the age of 21. Registration requires age verification, and any account found to belong to a minor will be suspended immediately, all funds returned where possible, and all associated personal data deleted in accordance with our data retention procedures.

If jee7 discovers that personal data has been collected from a player who does not meet the minimum age requirement, that data will be deleted without delay. The responsible gaming team will also review whether any funds deposited by the minor can be returned to the originating payment source.

Third-Party Links

The jee7 Platform may, from time to time, contain references to third-party services, payment methods, or game providers. While jee7 carefully selects its partners and requires them to maintain appropriate data protection standards, jee7 is not responsible for the privacy practices of any third-party website, service, or application that is not directly operated by jee7.

If you follow a link to a third-party site from within the jee7 Platform — including payment gateway portals for bKash, Nagad, or Rocket — you should review the privacy policy of that third-party service before providing any personal information. jee7's Privacy Policy applies solely to data processed by jee7 on the jee7.io Platform.

Changes to This Privacy Policy

jee7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform features. When material changes are made to this Policy, jee7 will provide notice to registered players via email, in-platform notification, or a prominent notice on the jee7.io homepage at least 14 days before the changes take effect.

The "Last Reviewed" date displayed at the top of this Policy will be updated each time a revision is made. Your continued use of the jee7 Platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must cease using the Platform and contact support to request account closure and withdrawal of any available balance.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or jee7's data processing practices, our dedicated support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We are committed to addressing all privacy-related queries promptly and transparently.

• Email: [email protected] — for data rights requests, use the subject line "Data Rights Request"; for complaints, use "Privacy Complaint"
• Live Chat: Available directly on jee7.io — average response time under 3 minutes
• WhatsApp: +880-XXX-XXXXXXX (plain text only — not a clickable link)
• Response time: jee7 will acknowledge all privacy-related queries within 24 hours and aim to provide a full resolution within 10 business days

If you are not satisfied with jee7's response to a privacy complaint, you have the right to escalate your concern to jee7's compliance team by emailing [email protected] with the subject line "Privacy Escalation". jee7 will treat all escalated complaints with the highest priority and provide a written response within 5 business days of escalation.